Summary
TrustSolo uses only cookies and browser storage that are strictly necessary to run the service and remember your preferences. We do not use advertising cookies or cross-site tracking. To understand how our website is used, we use Vercel Web Analytics — a privacy-friendly analytics tool that measures aggregate traffic (such as page views and referrers) without cookies, without storing anything on your device, and without tracking you across other websites.
Because we don't use non-essential cookies — and our analytics is cookieless and stores nothing on your device — we don't need to show a cookie consent banner under the UK Privacy and Electronic Communications Regulations (PECR). If that ever changes, we'll ask for your consent first.
What cookies are
Cookies are small text files a website asks your browser to store. “Browser storage” (localStorage and sessionStorage) is a similar mechanism for remembering small pieces of information between visits. This page covers both.
Strictly necessary cookies
These cookies are required for the service to work. If you block them, you won't be able to sign in or complete a payment.
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
| __session, __clerk_* | Clerk | Keeps you signed in securely after you log in. | Session / up to 7 days |
| __stripe_mid, __stripe_sid | Stripe | Loaded when you sign up, connect your Stripe account, or pay. Used for fraud prevention on card payments. | Session / 1 year |
| (hosting) | Vercel | Our hosting provider may set short-lived cookies used to route requests to the correct server. | Session |
Third-party cookie names and durations shown above may change as our providers update their systems. Where our description differs from a provider's own information, the provider's information prevails.
Browser storage we use
We store a small number of values in your browser's localStorage to remember preferences. These are not sent back to our servers.
| Key | Purpose | Duration |
|---|---|---|
| ts_waitlist_dismissed | Remembers that you've joined the waitlist or dismissed the banner, so we don't keep showing it. | Until you clear your browser storage |
| dismissed_notices | Remembers which in-app notices you've dismissed (e.g. the “welcome” banner on first login). | Until you clear your browser storage |
Third-party services
Some of the cookies above are set by third parties we use to run TrustSolo. Their use is governed by their own privacy notices, cookie policies, and terms of use, as applicable:
- Clerk (authentication) — clerk.com/privacy
- Stripe (payments and Connect) — stripe.com/privacy
- Vercel (hosting and cookieless website analytics) — vercel.com/legal/privacy-policy
Managing cookies
You can block or delete cookies through your browser settings. Most browsers also have a private / incognito mode that doesn't persist cookies between sessions.
Blocking strictly necessary cookies will stop you from signing into TrustSolo or completing a payment. Blocking browser storage will reset the pre-launch banner and the in-app welcome notice on every visit, but won't otherwise break the service.
To clear TrustSolo's browser storage manually in Chrome: open DevTools (Cmd/Ctrl + Option/Shift + I) → Application → Storage → Local Storage → select the TrustSolo entry → Clear.
Changes to this policy
We may update this policy from time to time to reflect changes in technology, our suppliers, applicable law, or the way TrustSolo operates. If we add a new cookie or start using a new third-party service, we'll update this page before the change goes live. For non-essential cookies, we'll also ask for your consent.
Questions?
Email hello@trustsolo.co.uk. Our full data practice is set out in the Privacy Policy.