1. Who these terms are between
These Terms of Service (“Terms”) are a legally binding agreement between Edward Livingston, trading as TrustSolo, a UK sole trader of 20 North Row, Charlestown, FIFE, KY11 3EL, United Kingdom (“TrustSolo”, “we”, “us”, “our”), and you — the person or business using our service (“you”, “your”, the “User”).
By creating an account, clicking a box marked “I agree to the terms”, or otherwise using TrustSolo, you agree to be bound by these Terms. If you don't agree, don't use the service.
2. Definitions
- Service — the TrustSolo web application at trustsolo.co.uk, its related APIs, and any content or features we provide.
- Account — the account you register with us in order to use the Service.
- Your Content — any data, text, images, contracts, invoices, client information, or other material you upload, generate, or enter into the Service.
- Your Clients — the end clients you bill or contract with through TrustSolo. Your Clients do not have accounts with us.
- Fees — the subscription charges for the plan you've selected.
3. What TrustSolo does (and doesn't do)
TrustSolo provides software that lets UK freelancers manage clients, send contracts, issue invoices with online payment links, and view plain-English tax estimates. Detailed feature descriptions live at trustsolo.co.uk.
We are not your solicitor, accountant, or financial adviser. The contract templates, tax estimates, rate calculators, payment terms suggestions, and all other guidance in the Service are starting points intended to help you run your business — they are not legal, tax, or financial advice. You are responsible for reviewing templates before use, for checking your own tax position with a qualified professional, and for the commercial decisions you make using the Service.
Tax estimates are based on publicly available HMRC rates applied to the income and expense figures you give us. They are estimates only and do not replace a tax return.
4. Your account
You must be 18 or over and have the legal capacity to enter into a contract. You agree to provide accurate information when registering and to keep it up to date.
You're responsible for keeping your login credentials confidential and for all activity that happens under your account. Let us know immediately if you suspect any unauthorised access.
We may require you to re-accept an updated version of these Terms from time to time. If you don't accept the updated Terms, you can stop using the Service and cancel your account.
5. Fees, trials, and cancellation
Subscription plans and prices are published at trustsolo.co.uk/#pricing. Prices are in pounds sterling (GBP) and include VAT where applicable.
If we offer a free trial, we'll make clear how long it lasts and what happens when it ends. You can cancel at any time during the trial at no cost.
Subscriptions renew automatically at the end of each billing period unless you cancel. You can cancel through your account settings. Cancellation takes effect at the end of the current paid period — we don't refund unused time unless we're required to by law (see “Consumer rights” below).
We use Stripe to process subscription payments. By subscribing, you also agree to Stripe's terms (stripe.com/legal).
6. Payments from your clients (Stripe Connect)
If you accept online payments on invoices, TrustSolo integrates with Stripe Connect. Stripe processes the payment directly and transfers the funds to your connected Stripe account. TrustSolo does not hold or handle the funds and is not a party to the contract between you and your client.
You are responsible for any Stripe processing fees, chargebacks, disputes, refunds, and tax obligations relating to payments received from your clients.
7. Your data and your clients' data
Your Content belongs to you. You grant TrustSolo a non-exclusive, worldwide, royalty-free licence to host, store, process, and display Your Content only as needed to operate the Service for you (and, where relevant, to let your clients view and sign documents through the links you send them). We don't claim any ownership of Your Content and we don't use it to train machine-learning models or sell it to third parties.
You are the controller of personal data relating to Your Clients; TrustSolo processes that data on your behalf under these Terms. You are responsible for having a lawful basis to share Your Clients' data with us and for informing them about our processing. By using the Service, you are entering into a processing arrangement with us on the standard terms that apply to UK data processors.
How we handle personal data is set out in our Privacy Policy.
8. What you can't do with the Service
You agree not to:
- Use the Service for anything illegal, fraudulent, or that violates someone else's rights
- Upload malicious code, viruses, or anything designed to disrupt the Service
- Scrape, crawl, reverse-engineer, or bulk-extract data from the Service
- Resell, sublicense, or provide the Service to others as part of a separate commercial offering
- Attempt to gain unauthorised access to other users' accounts or our systems
- Use the Service to send unsolicited marketing or spam
- Circumvent rate limits, security controls, or subscription restrictions
9. Our intellectual property
TrustSolo's software, design, trade marks, templates, and content are owned by us (or our licensors). You get a limited, non-exclusive, non-transferable right to use them as part of your subscription. Contract templates are licensed to you to use in your business; you may edit, send, and rely on them with your own clients, but you may not redistribute, republish, or resell them as template products.
10. Availability and changes to the Service
We aim to keep the Service available but we don't guarantee uninterrupted access. We may need to pause the Service for maintenance, updates, or to respond to a security issue. Where possible, we'll give advance notice of planned downtime.
We may add, remove, or change features from time to time. If we remove a feature that you rely on materially, we'll aim to give reasonable notice.
11. Disclaimers
Except as expressly set out in these Terms and to the fullest extent permitted by law, the Service is provided “as is” and “as available”. We don't promise that the Service will be error-free, uninterrupted, meet your specific requirements, or give results that are perfectly accurate for your circumstances.
Specifically: contract templates, tax estimates, rate suggestions, and payment terms guidance are not professional advice. You should review them against your own circumstances and consult a solicitor, accountant, or tax adviser where appropriate.
12. Limitation of liability
Nothing in these Terms limits or excludes our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be limited or excluded under UK law.
Subject to the paragraph above, our total liability to you under or in connection with these Terms and your use of the Service is limited to the greater of (a) the Fees you paid us in the twelve months before the claim arose, or (b) £100.
We are not liable for: loss of profits, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, loss of or corruption to data (except to the extent caused by our breach of our data protection obligations), or any indirect or consequential loss.
13. Indemnity
You agree to indemnify and hold us harmless from any claims, losses, and costs (including reasonable legal fees) arising from: (a) your breach of these Terms, (b) your Content or your use of the Service, or (c) any dispute between you and one of Your Clients relating to the work you do or the invoices you send.
14. Suspension and termination
You can cancel your account at any time through your account settings. On cancellation, we keep your data for six months (so you can reactivate or export), then we anonymise financial records and delete personal identifiers in line with our Privacy Policy.
We may suspend or terminate your account if you materially breach these Terms, use the Service unlawfully, repeatedly chargeback subscription payments, or put other users or the Service at risk. Where practical, we'll give notice and an opportunity to fix the issue first.
15. Consumer rights
If you're using the Service as a consumer (rather than in the course of business), nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other UK consumer protection law.
16. Changes to these Terms
We may update these Terms from time to time. For minor, non-material changes, we'll update the “Last updated” date. For material changes, we'll notify account holders by email and, where the change meaningfully affects your rights, ask you to accept the new version at next login.
17. Governing law and jurisdiction
These Terms and any dispute arising out of them are governed by the laws of Scotland. The courts of Scotland have exclusive jurisdiction to settle disputes, except that we're both free to bring claims in the courts of the jurisdiction where you're based if consumer protection law requires it.
18. Miscellaneous
- Entire agreement. These Terms, together with the Privacy Policy and Cookie Policy, are the complete agreement between us on the subjects they cover.
- Severability. If any part of these Terms is found unenforceable, the rest of the Terms stay in force.
- Waiver. If we don't enforce a right on one occasion, that doesn't mean we've given it up for later.
- Assignment. You can't transfer your account or these Terms without our written consent. We may transfer our rights and obligations under these Terms (for example, in the event of a sale of the business), provided your rights under them are not reduced.
- Third parties. These Terms don't give rights to anyone other than you and us under the Contracts (Rights of Third Parties) Act 1999.
19. Contact
Questions about these Terms: email hello@trustsolo.co.uk.